Support
How can we help?
Tell us what happened. Your request is recorded securely so the support team can follow it through.
Sign-in problems
Check your connection and try signing in again. If the problem continues, include the sign-in method you used without sending a password or token.
Word lookup problems
Include the word, the selected languages, and the safe error message shown by the app.
Saved words and collections
Tell us what action you took and whether the item is still visible after refreshing.
Purchase or restore
Use Restore Purchases while signed into the same Save Words and store accounts. Never send a receipt or purchase token.
Cancel or manage a subscription
Subscriptions are managed in your Apple or Google store account. Deleting Save Words does not automatically cancel an active subscription.
Delete an account
Use Delete Account in the app. If you cannot access the app, follow the public account deletion guide or contact support.
You can also email support@savewords.net. Do not include passwords, authentication tokens, or store receipts.
We confirm receipt on screen. Response times can vary with request volume and complexity.